FAQs

1) What is the return policy?

You can have a look on our return policy page link which contains all the relevant details on the homepage. Only items that are damaged , defective or that are of incorrect size can be returned. If for any reason you are unsatisfied with your order, you can reach us through the chat box, email address or any of our socials and we will get back to you as soon as possible. Products that need to be returned should be notified to our team within 3 days on receiving your product.

 

2) What are the shipping options?

We provide only one shipment option as of now which is the standard shipment method and takes approximately 7-20  days.

 

3) What are the international taxes, duties, etc. that I have to pay?

We do not charge any additional taxes or service charges. 

 

4) When will I receive my order?

Your order will take an approximate of 7-20 days to reach you. Kindly read through our shipping policy for further information.

 

5) What do I do if I received a defective order?

Please refer to REFUND POLICY.

 

6) How do I make changes to an order I’ve already placed?

Unfortunately, once an order is placed and paid for at checkout, no changes can be made. You will have to wait for your order and then request for a return incase you are unhappy with what you receive.

 

7) How do I make sure I order the right size?

Most of our listed products have listed measurements. However, should you have any doubts, feel free to contact us via any of the given methods.

 

8) Where will I receive my refund?

You will receive your refund in the same mode as which you have purchased the order. (eg. If the purchase was made through PayPal , the money will be deposited into your PayPal account )

 

9) How do I return an item?

Once you request for a refund and return, your request is first verified and processed after which we will send you a form which you will be required to fill and email to back to us. Furthermore, you will receive an address to which you will have to post the shipment back to. Bear in mind that all shipment expenses should be borne by you alone since we offer free shipping on your initial order.  For the aforementioned reasons, it is best to avoid returning products unless damaged/defective as it is a time consuming and hectic procedure for the customer .

However, we want to serve our customers with the best service possible and hence, for any reason if you choose to return a product, it is best that you contact us immediately and we will look into the issue and see what best can be done in our capacity to help you through a more quicker and feasible way.

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